Refund policy

We have a 30-day return policy. You may request a return within 30 days after receiving your order.

To qualify for a return, the item must be unused, in the same condition in which you received it, with its original packaging and proof of purchase.

To request a return, contact us at nadielle.shop@gmail.com. If your return is accepted, we will provide instructions explaining where and how to send the item. Return shipping costs are the customer’s responsibility. If a prepaid return label is provided, its cost may be deducted from the refund. Original shipping charges are non-refundable.

Damaged or Incorrect Items

Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us immediately at nadielle.shop@gmail.com so we can evaluate the issue and provide a solution.

Exceptions

For hygiene and safety reasons, used personal-care products cannot be returned. Gift cards and final-sale items are also non-returnable.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at nadielle.shop@gmail.com.